We treasure opinions and inquiries from customers as a way to provide even better products and services.

Full Name*
(Company, Institution, School etc.)
Postal Address 1
Postal Address 2
Zip code/Postal code
Phone number*
E-Mail Address*
E-Mail Address (for verification) *

< Notes Regarding Inquiries >

  • Your personal information is used to respond to your inquiries and is managed in an appropriate manner by KH Neochem Co., Ltd. ("KH Neochem"). Such information shall not be disclosed or provided to third parties other than but contractors or subsidiaries without your prior consent (excluding cases where disclosure is required by law).
  • In certain cases, Personal Information collected during past inquiries may be erased after a certain period of time for privacy protection purposes. Please be aware that in such cases, KH Neochem may be unable to respond fully to subsequent inquiries.
  • Depending on the nature of the inquiry, KH Neochem may respond by postal letter or by telephone.
  • Please note that we may be unable to respond to certain types of inquiries (e.g. information or guidance on products or services offered by the inquirer).
  • Responses are sent to inquirers on an individual basis in response to inquiries received. Please refrain from reprinting e-mail responses from KH Neochem or using them for secondary purposes, in whole or in part.
  • Restrictions on message length for e-mails sent to mobile phones may prevent KH Neochem from responding fully to your questions. Therefore, KH Neochem does not currently send responses to mobile phone e-mail addresses.
  • KH Neochem shall respond to inquiries during operating hours in the order in which they are received. Please note that for some types of inquiries, it may take some time to provide a response.
    Operating hours: 9:00 a.m. - 5:40 p.m. JST (excluding Saturdays, Sundays, and holidays)

In order to use this form, you shall agree to and accept the provisions outlined in the < Notes Regarding Inquiries > above.
Checking the "I Agree" box below signifies that you agree to the provisions outlined in the< Noted Regarding Inquiries >.

I Agree

* Your Personal Information will be handled in accordance with the laws of Japan.