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Privacy Policy

Privacy Policy

KH Neochem Co., Ltd. recognizes the protection of personal information to be an important issue for business to maintain the trust of the customer and improve competitiveness of the corporation as a whole, and therefore works to protect personal information based on the following policy:

1. Compliance with laws and regulations related to personal information

KH Neochem complies with laws, regulations, and standards or guidelines defined by governmental or other administrative authorities.

2. Handling of personal information

KH Neochem collects and uses personal information through legal and fair methods, clearly stating the purpose of the personal information and using it only within the necessary extent.

3. Safety administration measures for protection of personal information

KH Neochem takes appropriate measures to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information. When the treatment of personal information is handed over to outside parties, KH Neochem strictly controls the process.

4. Continuous improvement

KH Neochem works to continuously revise and improve efforts towards the protection of personal information.

5. Contact

Questions or comments about this policy may be sent to the following address:

KH Neochem Co., Ltd.
Personal Information Management Office
7th Floor, Muromachi Furukawa Mitsui Building,
2-3-1, Nihonbashi-Muromachi, Chuo-ku, Tokyo 103-0022 Japan

Use of Personal Information

KH Neochem uses personal information for the following uses within the necessary extent of business activities for KH Neochem, including the manufacture and sales of chemicals or other business activities.

1. Use of personal information for customers of KH Neochem or for people who have contacted KH Neochem

  • Negotiations (all types), contact, consultation, examination, receiving or settling orders, supply of distributed materials, and the handling of the above or providing the labor for the above
  • Report or notification to governmental offices

2. Use of personal information for employment applicants

  • Provision or contact regarding corporate information about KH Neochem, employment information, acceptance or rejection, and other information
  • Consideration and decision of acceptance or rejection

3. Use of personal information for officers or employees of KH Neochem, their families, or former employees

  • Contact related to business
  • Management of attendance
  • Payment of salary and wages related to business
  • Labor management, including human resources, assessment, development of abilities, welfare, and safety
  • Contact and provision to labor unions, associations, health insurance associations, subsidiary companies, and affiliated companies
  • Performance of duties as defined by law, including laws related to labor, tax, and welfare
  • Report or notification to governmental offices

KH Neochem may provide personal information such as name, employer, department, address, or phone number in order to achieve the above purposes of use to delivery firms, printers, customer companies of KH Neochem, or group companies related to KH Neochem in the form of reports, documents, floppy discs or other electromagnetic media, e-mail, or over the internet. However, the owner of such personal information may apply at any time to stop the provision of information to third parties. Please see "Procedures for complaints/discussions about personal information 2." for details.

Personal information protection supervisor, CEO & President, KH Neochem Co., Ltd.

Procedures for complaints/discussions about personal information

1. Complaints/discussions about personal information

Those who have a complaint or discussion regarding personal information retained by KH Neochem may contact the KH Neochem Personal Information Management Office at the following address. Please make sure to provide the following information:
(1) Name
(2) Address
(3) Phone number
(4) Issue
Inquiries addressed directly to the main office (including branch offices or other business locations) may not be handled promptly. Please address all inquiries to the following address.

KH Neochem Co., Ltd.
Personal Information Management Office
7th Floor, Muromachi Furukawa Mitsui Building,
2-3-1, Nihonbashi-Muromachi, Chuo-ku, Tokyo 103-0022 Japan

We will reply to all inquiries as quickly as possible. (This excludes holidays at KH Neochem, which include Saturdays, Sundays, national holidays, summer vacation, and New Year's vacation.)

Note:
If the identify of the applicant must be confirmed, for instance to confirm that the applicant is the owner of the personal information or a representative of the owner, an employee from the Personal Information Management Office may contact the applicant with confirmation procedures. We appreciate your cooperation. Also, please note that the applicant is responsible for all postal fees involved with contacting KH Neochem.

2. Requests for notifications of use of personal data and disclosure, revision, addition, deletion, or halted usage of personal data retained by KH Neochem (hereafter described as "disclosure, etc.")

People who wish to request disclosure, etc. of personal information data retained by KH Neochem should fill the necessary fields in the following form (Notification and Disclosure, etc. of Personal Information Data Form) and send the document as registered mail to the Personal Information Management Office at the above address. (Please note that the applicant is responsible for the registered mail fees.) Inquiries addressed directly to the main office (including branch offices or other business locations) may not be handled promptly. Please address all inquiries to the above address.

Form download: PDF-WORD

If the owner of the personal information or the representative is unable to use the appropriate form, please contact KH Neochem, and a form will be sent in the mail. (Please note that a handling fee will be issued.)

Identification process
In order to protect the owner of the personal information data, KH Neochem asks that those who wish to request disclosure, etc. of personal information data retained by KH Neochem should submit the following information in order to confirm that the applicant is the owner of the personal information. We appreciate your understanding.

Submission documents to confirm identity

  • Certificate of residency and a copy of either a driver's license or passport
  • For those who do not have either a driver's license or passport: Certificate of residency and a copy of either a health insurance card or pension book
  • A representative may request disclosure, etc. of the retained personal data in place of the owner of the personal data. In this case, the following documents must also be submitted.

If applying through a representative, submit:
(1) Certificate of residency for the owner of the personal information, proxy documents, and certification of the official registration of the seal used to create the proxy documents
(2) Documents to identify the representative

  • Certificate of residency from the representative and a copy of either a driver's license or passport from the representative
  • For those who do not have either a driver's license or passport: Certificate of residency from the representative and a copy of either a health insurance card or pension book from the representative

Handling fees
Handling fees are not charged for requests other than notifications of use of personal data and disclosure of personal data (such as revision or deletion). The following handling fee is charged for each request for notification of use of personal data or disclosure of personal data, or when mailing forms to the owner or representative (this covers express registered mail fees).

1000 Japanese yen per request. Please include stamps in the amount equal to the handling fee.

  • An addition fee of 500 Japanese yen per request will be charged for those who would like an invoice mailed from KH Neochem.
  • The handling fees are subject to change without notice.
  • Please note that some or all of the personal information obtained by KH Neochem may be disclosed based on Article 25, Paragraph 1 of the Japanese law related to personal information protection.

Personal information protection supervisor, CEO & President, KH Neochem Co., Ltd.